Now available for cities of all sizes

The 311 app your residents will actually use.

White-label, mobile-first citizen services. Your brand, your city, live in 48 hours. No IT department. No six-figure contract.

Request a Free Demo See Live Apps →

48hrs

Time to go live

85K+

Cities underserved globally

1/10th

Cost of alternatives

⭐

Dallas 311

Non-Emergency City Services

What do you need to report?

🕳️

Pothole / Road Damage

💡

Streetlight Outage

🎨

Graffiti

🚗

Abandoned Vehicle

♻️

Missed Pickup

💧

Water / Sewer

The Problem

Most cities are still using phone calls and paper forms.

Residents give up. Issues go unreported. City managers have no visibility. The tools that exist cost too much and take too long.

85%

No mobile 311 app

Of mid-size cities worldwide have no mobile citizen reporting. Residents are left calling a phone number that no one answers.

6 mo.

Average implementation time

Enterprise 311 platforms take 3–6 months to deploy. By then, city managers have lost political will and budget has shifted.

$250K

Average first-year cost

Large vendors charge $50K–$500K annually. Most mid-size cities simply can't afford it — so residents keep calling 311 on hold.

Features

Everything a city needs.
Nothing it doesn't.

MyCity311 ships with a full-featured citizen app and a powerful admin dashboard — ready to go, fully branded to your city.

📱

Mobile-First Citizen App

Residents report issues in under 60 seconds. GPS location, photo upload, and real-time status tracking — no account required.

🎨

Your Brand, Your City

Full white-label customization. Your logo, your colors, your domain. Residents see your city's identity, not ours.

📍

GPS + Interactive Map

Automatic location detection and pin-drop precision. City staff see every report plotted on a live map by category and status.

📊

Admin Dashboard

Filter, assign, and resolve reports in one place. Track resolution time, identify hotspot neighborhoods, and export to CSV.

🔔

Status Notifications

Residents receive automatic updates when their report moves from Submitted → In Progress → Resolved. Fewer callbacks, happier residents.

🌍

Multi-Language Ready

Built for global deployment. Interface supports multiple languages out of the box — critical for diverse cities and international markets.

🤖

AI Photo Recognition

Residents snap a photo and our AI instantly identifies the issue type — pothole, graffiti, illegal dumping — pre-filling the report. Fewer errors, faster triage.

🗺️

Complaint Heatmap

Visualize complaint density across the city in real time. Staff instantly see the highest-priority zones and can dispatch resources before issues escalate.

🔁

Smart Duplicate Detection

When a resident submits a report, the system automatically flags nearby open complaints in the same category — eliminating duplicate work for city staff.

📈

Enhanced Analytics Dashboard

Weekly resolution trends, day-of-week patterns, average response times, and category breakdowns — everything a city manager needs to optimize operations.

Live Deployments

See it running in real cities.

These aren't mockups. Open either app on your phone right now — same platform, fully branded, live in production.

Dallas 311

Live

🏙️

Dallas, Texas

Mobile citizen reporting app

New Haven 311

Live

🏛️

New Haven, Connecticut

Mobile citizen reporting app

What you'll see inside

From the citizen-facing app to the city admin dashboard — here's what every deployment includes.

Citizen App

Issue Categories

14-category grid, one tap to start

GPS Location + Photos

Pin location on map, attach up to 3 photos

Contact Info & Submit

Optional name/email, anonymous submission supported

Instant Confirmation

Unique tracking number, status updates, 24/7 tracked live

Your Reports List

Every submission from your device, with status + date

Live Status Timeline

Track progress: Submitted → In Review → Assigned → Resolved

Report Details + Photo

View your submission, attached photo, and report another

Track by Number

Look up any report with your tracking ID (e.g. DAL-2026-XXXXXXXX)

Admin Dashboard

🗺️

Coming soon

Live Complaint Heatmap

Real-time density view by category

📊

Coming soon

Analytics Dashboard

Trends, response times, day-of-week patterns

🤖

Coming soon

AI Photo Recognition

Auto-identifies issue type from photo

📋

Coming soon

Report Management

Filter, assign, update, export to CSV

Why MyCity311

Three things no competitor can say.

We built MyCity311 for the cities that enterprise vendors ignore — and that means we built it differently.

48h

Live in 48 Hours

Send us your city logo and brand colors. We configure, brand, and deploy your app. You go live this week — not in six months after an RFP process.

5/5

Consumer App Experience

We designed MyCity311 so a 70-year-old resident can open it and submit a report without instructions. Higher adoption means more issues reported, faster.

85K

Built for the World

While competitors focus on US cities, MyCity311 is built for any city, any language, any country. 85,000 cities globally are waiting for a platform like this.

How It Works

From contract to live app in 3 steps.

No IT department. No technical expertise required. We handle everything — you just manage incoming reports.

Sign & Send Assets

Sign the agreement and send us your city logo, brand colors, and preferred categories. Takes 15 minutes.

We Configure & Deploy

Our team sets up your branded app, admin accounts, and domain within 48 hours. Zero involvement from your IT team.

Go Live

Share the link with residents via social media, your city website, or a QR code on city vehicles. Reports start flowing immediately.

Pricing

Simple, predictable pricing.

No per-seat fees. No surprise charges. One flat monthly rate based on your city's size — cancel anytime.

Starter

$100/month

Cities up to 150,000 residents

Fully branded mobile app
Up to 12 issue categories
Admin dashboard
GPS + photo upload
Resident tracking page
CSV export
Email support

Get Started

How we stack up.

Compared to the platforms cities typically evaluate — before they discover there's a better option.

Capability	MyCity311 ✓	SeeClickFix	CivicPlus / Accela	FixMyStreet (Open Source)
Live in <1 week	✓ 48 hours	✗ 3–4 months	✗ 6–18 months	✗ Requires dev team
No IT dept. required	✓ Zero IT needed	✗ IT involvement	✗ Full IT project	✗ Developer required
Mid-size city pricing (<$2K/mo)	✓ From $100/mo	✗ $2K–$15K/mo	✗ $50K–$500K/yr	✓ Free (but no support)
True mobile-first UX	✓ Consumer-grade	✗ Responsive, not native	✗ Desktop-first	✗ Basic mobile
International / Non-US cities	✓ Built for global	✗ US-focused	✗ US-focused	✓ UK-focused
Full white-label branding	✓ 100% your brand	✗ SeeClickFix branded	✓ Custom branding	✗ FixMyStreet branded
AI photo recognition	✓ Built-in (Claude AI)	✗ Not available	✗ Not available	✗ Not available
Complaint heatmap	✓ Real-time heatmap	✓ Available	✓ Available	✗ Not available
Smart duplicate detection	✓ Auto-flagged	✗ Manual only	✗ Manual only	✗ Not available

The 311 app your residents will actually use.