30+ cities live · US & Canada

311 that actually works.
Live in 48 hours.

City residents are calling phone lines that no one answers. Reports get lost. Departments miss issues. MyCity311 fixes this — fully branded, deployed in two days, for $250/month.

Book a Free Demo → See Live Cities

48hrs

To go live

$250/mo

Starting price

30+

Cities running now

Zero

IT team required

⭐

Dallas 311

Non-Emergency City Services

What do you need to report?

🕳️

Pothole / Road Damage

💡

Streetlight Outage

🎨

Graffiti

🚗

Abandoned Vehicle

♻️

Missed Pickup

💧

Water / Sewer

Why Cities Struggle Today

Your current 311 system is costing you more than you think.

Every missed report is a resident who gave up. Every phone call is a staff hour that could have been resolved online. The tools that exist were built for budgets most cities don't have.

Volume Problem

Non-emergency calls overload staff

Residents call because there's no other option. Staff spend hours logging, routing, and following up on requests that should be self-service.

Visibility Problem

No one knows what's open or who owns it

Requests fall between departments. Residents call back to check status. Issues sit unresolved because no one has a single view of what's outstanding.

Adoption Problem

Enterprise 311 platforms take months to deploy

Traditional vendors quote 3–18 months of implementation. By the time you're live, the political window has closed and the budget has shifted.

Cost Problem

$250K+ locks out most cities

Large vendors price most mid-size cities out entirely. So residents keep using phone trees that were designed in 2003.

The Fix

One platform. Every department. Live this week.

MyCity311 is built for how governments actually operate — not for how legacy vendors imagined they would.

📱

Residents report in 60 seconds

GPS location, photo, description. No account required. Works on any phone. Designed so a first-time user needs no instructions.

⚡

Auto-routing to the right department

Reports go directly to Public Works, Parks, or Utilities based on category and location. No manual sorting. No lost tickets.

🔔

Residents know what's happening

Automatic status notifications at every stage. Residents stop calling to follow up. Staff stop answering repeat questions.

📊

Leadership gets the data they need

Resolution time by category, volume by neighborhood, team performance — the reporting that council members and city managers actually ask for.

🎨

Your brand, not ours

Full white-label. Your city's logo, colors, and domain. Residents see a city-built product. No third-party branding anywhere.

🗺️

Heatmaps surface what you'd otherwise miss

Visualize complaint density in real time. Staff see where to focus before issues escalate. Duplicate reports are flagged automatically.

Why It Works

Built around outcomes, not features.

These are the results cities see — not a feature checklist.

↓

Fewer non-emergency calls to City Hall

Residents self-serve. Submissions happen online. Staff focus on resolution — not intake and routing.

⚡

Faster resolution across every department

Reports land in the right queue immediately. No re-routing. No missed handoffs. Issues close faster.

👁

Full visibility, finally

One dashboard. Every open request. Every department. Every status. Nothing gets lost, nothing gets forgotten.

😌

Residents stop complaining about City Hall

Automatic updates eliminate the "I never heard back" complaint. Residents feel heard. Satisfaction scores improve.

📈

Data that actually informs decisions

Volume by category, resolution time by team, repeat issue zones — the reporting that justifies budget requests and headcount decisions.

✅

Zero IT lift to implement

No integration required. No server setup. No developer. Your team goes from zero to live in 48 hours, no exceptions.

From Report to Resolution

A workflow your team will actually follow.

Simple enough that staff adopt it on day one. Powerful enough to handle every department at scale.

Resident Submits

Photo, pin drop, description. 60 seconds. No account required.

Auto-Routed

Sent directly to the right department. No manual sorting.

Staff Responds

Admin dashboard. Assign, update status, add notes.

Resident Notified

Automatic updates at every stage. No callbacks needed.

Resolved & Reported

Issue closed. Data logged. Leadership sees the numbers.

Live Deployments

Not a demo. 30+ real cities, right now.

Open any of these on your phone. Same platform. Fully branded per city. Live in production.

New Haven 311

Live

⚓

New Haven, CT

Dallas 311

Live

⭐

Dallas, TX

Huntsville 311

Live

🚀

Huntsville, AL

Grand Rapids 311

Live

🌊

Grand Rapids, MI

Durham 311

Live

🐂

Durham, NC

Raleigh 311

Live

🔺

Raleigh, NC

McKinney 311

Live

⭐

McKinney, TX

Fort Collins 311

Live

🏔️

Fort Collins, CO

Chattanooga 311

Live

🔌

Chattanooga, TN

Boise 311

Live

🌲

Boise, ID

Richmond 311

Live

🏛️

Richmond, VA

Hamilton 311

Live

⚒️

Hamilton, ON

+ 18 More Cities

Live

🌎

US & Canada

What every deployment includes

Citizen app to admin dashboard — here's what your city gets.

Citizen App

Issue Categories

One tap to start a report

GPS + Photos

Pin location, attach up to 3 photos

Submit Form

Optional contact, anonymous supported

Confirmation

Tracking number, live status

Your Reports

All submissions with status + date

Status Timeline

Submitted → Assigned → Resolved

Report Details

View submission, photo, and status

Track by Number

Look up any report by tracking ID

Admin Dashboard

Analytics Dashboard

KPIs, trends, categories, status

Advanced Charts

Resolution trend, volume by day

Report Management

Filter, assign, update, export CSV

Category Performance

Avg resolution time, % resolved in 24h

Live Complaint Map

All reports by location and category

How We Stack Up

Built to replace legacy systems — not compete with them.

Compare what you're evaluating. The gap in deployment speed and cost alone should end the conversation.

Capability	MyCity311	Phone / Email	SeeClickFix	CivicPlus / Accela
Time to deploy	48 hours	Immediate	3–4 months	6–18 months
First-year cost	From $3,000/yr	Staff time only	$24K–$180K/yr	$150K–$500K+
No IT team required	✓ Zero IT	✓	✗ IT required	✗ Full IT project
Mobile-first resident app	✓ Consumer-grade	✗ None	~ Responsive only	✗ Desktop-first
Auto-routing to departments	✓	✗ Manual	✓	✓
Resident status notifications	✓ Automatic	✗ None	✓	✓
Full white-label branding	✓ 100% your brand	N/A	✗ SeeClickFix branded	✓
Month-to-month contract	✓ No lock-in	N/A	✗ Annual contract	✗ Multi-year
Smart duplicate detection	✓ Auto-flagged	✗	✗ Manual	✗ Manual

Easy to Adopt

Your city is live in 48 hours. Here's exactly how.

No RFP process. No IT project. No consultant. Three steps, two days.

Sign & send assets

Sign the agreement. Send your city logo, brand colors, and preferred service categories. Takes 15 minutes on your end.

We build your app

Our team configures your fully branded resident app and admin portal. Zero involvement from your IT department.

Go live

Share the link on your city website or social media. Residents start submitting. Your staff logs in and starts responding.

✓ No long-term contract

✓ No IT team required

✓ No integration needed to start

✓ Cancel anytime

✓ Support included

✓ Free for residents

Pricing

Everything included. No feature tiers.

Every city gets the full platform. Price scales with population — not with features you're forced to unlock.

⚡

Live in 48 hoursWe handle all setup. No IT department needed.

🎨

Fully branded app + custom domainYour city's colors, logo, and subdomain.

📍

GPS + photo + ticket trackingSubmit and track reports in under 60 seconds.

🔀

Multi-department auto-routingReports go directly to the right team.

📊

Analytics + admin dashboardResolution rates, volume trends, CSV export.

📧

Automated resident notificationsStatus updates sent automatically at every stage.

🗺️

Live complaint heatmapSee where issues cluster before they escalate.

🔓

No long-term contractMonth-to-month. Cancel anytime. No penalties.

Most Common

City / Town

$250/mo

Under 500,000 residents

Book a Demo

Large City

$500/mo

500,000+ residents

Book a Demo

For context: traditional enterprise 311 platforms average $250,000 in year-one costs.

311 that actually works.Live in 48 hours.

Your current 311 system is costing you more than you think.

Non-emergency calls overload staff

No one knows what's open or who owns it

Enterprise 311 platforms take months to deploy

$250K+ locks out most cities

One platform. Every department. Live this week.

Residents report in 60 seconds

Auto-routing to the right department

Residents know what's happening

Leadership gets the data they need

Your brand, not ours

Heatmaps surface what you'd otherwise miss

Built around outcomes, not features.

Fewer non-emergency calls to City Hall

Faster resolution across every department

Full visibility, finally

Residents stop complaining about City Hall

Data that actually informs decisions

Zero IT lift to implement

A workflow your team will actually follow.

Resident Submits

Auto-Routed

Staff Responds

Resident Notified

Resolved & Reported

Not a demo. 30+ real cities, right now.

New Haven 311

Dallas 311

Huntsville 311

Grand Rapids 311

Durham 311

Raleigh 311

McKinney 311

Fort Collins 311

Chattanooga 311

Boise 311

Richmond 311

Hamilton 311

+ 18 More Cities

What every deployment includes

Built to replace legacy systems — not compete with them.

Your city is live in 48 hours. Here's exactly how.

Sign & send assets

We build your app

Go live

Everything included. No feature tiers.

Ready to go live this week?

Book a Free Demo

311 that actually works.
Live in 48 hours.