White-label, mobile-first citizen services. Your brand, your city, live in 48 hours. No IT department. No six-figure contract.
Residents give up. Issues go unreported. City managers have no visibility. The tools that exist cost too much and take too long.
Of mid-size cities worldwide have no mobile citizen reporting. Residents are left calling a phone number that no one answers.
Enterprise 311 platforms take 3–6 months to deploy. By then, city managers have lost political will and budget has shifted.
Large vendors charge $50K–$500K annually. Most mid-size cities simply can't afford it — so residents keep calling 311 on hold.
MyCity311 ships with a full-featured citizen app and a powerful admin dashboard — ready to go, fully branded to your city.
Residents report issues in under 60 seconds. GPS location, photo upload, and real-time status tracking — no account required.
Full white-label customization. Your logo, your colors, your domain. Residents see your city's identity, not ours.
Automatic location detection and pin-drop precision. City staff see every report plotted on a live map by category and status.
Filter, assign, and resolve reports in one place. Track resolution time, identify hotspot neighborhoods, and export to CSV.
Residents receive automatic updates when their report moves from Submitted → In Progress → Resolved. Fewer callbacks, happier residents.
Built for global deployment. Interface supports multiple languages out of the box — critical for diverse cities and international markets.
We built MyCity311 for the cities that enterprise vendors ignore — and that means we built it differently.
Send us your city logo and brand colors. We configure, brand, and deploy your app. You go live this week — not in six months after an RFP process.
We designed MyCity311 so a 70-year-old resident can open it and submit a report without instructions. Higher adoption means more issues reported, faster.
While competitors focus on US cities, MyCity311 is built for any city, any language, any country. 85,000 cities globally are waiting for a platform like this.
No IT department. No technical expertise required. We handle everything — you just manage incoming reports.
Sign the agreement and send us your city logo, brand colors, and preferred categories. Takes 15 minutes.
Our team sets up your branded app, admin accounts, and domain within 48 hours. Zero involvement from your IT team.
Share the link with residents via social media, your city website, or a QR code on city vehicles. Reports start flowing immediately.
No per-seat fees. No surprise charges. One flat monthly rate based on your city's size — cancel anytime.
Compared to the platforms cities typically evaluate — before they discover there's a better option.
| Capability | MyCity311 ✓ | SeeClickFix | CivicPlus / Accela | FixMyStreet (Open Source) |
|---|---|---|---|---|
| Live in <1 week | ✓ 48 hours | ✗ 3–4 months | ✗ 6–18 months | ✗ Requires dev team |
| No IT dept. required | ✓ Zero IT needed | ✗ IT involvement | ✗ Full IT project | ✗ Developer required |
| Mid-size city pricing (<$2K/mo) | ✓ From $100/mo | ✗ $2K–$15K/mo | ✗ $50K–$500K/yr | ✓ Free (but no support) |
| True mobile-first UX | ✓ Consumer-grade | ✗ Responsive, not native | ✗ Desktop-first | ✗ Basic mobile |
| International / Non-US cities | ✓ Built for global | ✗ US-focused | ✗ US-focused | ✓ UK-focused |
| Full white-label branding | ✓ 100% your brand | ✗ SeeClickFix branded | ✓ Custom branding | ✗ FixMyStreet branded |
Tell us about your city and we'll set up a live demo within 24 hours — fully branded to your city, free of charge.