30 cities live · Residents submitting tickets now

Stop losing 311 requests.
Live in 24 hours — not 6 months.

Requests go unanswered. Staff re-route tickets by hand. Residents who don't hear back call their council member. MyCity311 eliminates all of it — without adding staff, touching your IT infrastructure, or waiting months for procurement.

See It in 15 Minutes → Why Cities Switch
24 hrs
To go live
Zero
IT setup required
$250/mo
Starting price
No lock-in
Month-to-month
24 hours
To go live — not 6 months
Zero
IT involvement required
No RFP
No procurement cycle
$250/mo
vs. $250K+ legacy platforms
Why Cities Switch

If your city handles 311 manually, here's what's happening right now.

Phone calls, email threads, and spreadsheets worked at 100 requests a week. They don't work at 500. Volume grows. The process doesn't. These are the four places it breaks.

Rising Volume

Volume keeps rising. The process stays the same.

311 demand grows every year — more residents, more issues, more expectations. A manual intake process that handles 100 requests a week breaks under 500. And it won't get smaller.

Lost Requests

Requests get lost. Residents never hear back.

Email threads get buried. Requests forwarded to the wrong department sit for days. Residents who don't follow up assume nothing happened — and call their council member.

Staff Overload

Your best people are doing data entry, not fixing problems.

Logging calls, manually routing requests, answering "what's the status?" — every hour spent on intake is an hour not spent on resolution. The backlog grows while staff chase paperwork.

Zero Visibility

Leadership finds out about problems when residents complain.

Without real-time visibility, there's no early warning. Issues sit open for days before anyone notices. By the time it reaches leadership, it's already a public complaint — or a council question.

The Fix

One platform. Every request routed, tracked, and resolved.

MyCity311 is built for how municipal operations actually work — not how a software team imagined they should.

📱

Residents stop calling. They submit online.

GPS pin, photo, description — 60 seconds, no account required. When residents can self-serve, your phone lines clear.

⚡

Requests never get lost or misdirected

Every submission goes directly to the right department queue, automatically. No manual sorting. No "I thought you had it."

🔔

Residents stop asking for status updates

Automatic notifications go out at each stage. Staff stop answering the same question. Residents feel heard without any extra effort.

📊

Managers finally see what's happening

Every open request, every department, every status — one dashboard. No more discovering problems when residents complain.

🎨

Residents see your brand, not ours

Your logo, colors, and domain. A city-built product experience. No third-party branding that undermines trust.

🗺️

Problems get flagged before they become headlines

Issue heatmaps show where complaints concentrate in real time. Duplicate reports surface automatically. You act before residents escalate.

Most cities are live within 24 hours of this call. 15-minute walkthrough, built around your specific workflows. No commitment. No credit card.
Book a Walkthrough →
What Changes

Outcomes — not a feature list.

The operational impact cities should expect from day one.

📉

Reduce non-emergency call volume

When residents can submit and track online, they stop calling. Staff hours shift from intake to resolution.

⚡

Cut response time across every department

Requests land in the right queue immediately. No re-routing, no delay at intake. Issues close faster.

👁

Give leadership real-time visibility

One dashboard. Every open request. Every department. Every status. Nothing surprises you in a council meeting.

🏙

Build resident trust without extra effort

Automatic updates eliminate "I never heard back." Satisfaction improves without additional staff hours.

How It Works

From submission to resolution — automatically.

Simple enough that staff adopt it on day one. Built to handle every department at scale.

1

Resident Submits

Photo, GPS pin, description. 60 seconds. No login required.

2

Auto-Routed

Sent to the right department instantly. No manual sorting.

3

Staff Responds

Admin dashboard. Assign. Update. Add notes.

4

Resident Notified

Automatic updates at each stage. No callbacks needed.

5

Resolved & Logged

Issue closed. Data recorded. Visible to leadership.

The Product

Fully built. Ready to deploy.

This isn't a mockup or a roadmap item. Every screen below is live in the platform today.

Resident App
Issue categories
Issue Categories
One tap to start
GPS and photo
GPS + Photo
Pin drop, attach photos
Submit form
Submit Form
Optional contact info
Confirmation
Confirmation
Tracking number issued
Your reports
Your Reports
All submissions with status
Status timeline
Status Timeline
Submitted → Resolved
Report detail
Report Detail
Full submission view
Track by number
Track by Number
Look up any report
Admin Dashboard
Analytics dashboard
Analytics
KPIs, trends, categories
Charts
Charts
Volume + resolution trends
Report table
Report Management
Filter, assign, export CSV
Category performance
Category Performance
Avg resolution time
Live map
Live Complaint Map
All reports by location
Live Deployments

30 cities. Live apps.
Residents can submit tickets today.

Every city below has a fully functional, branded 311 platform live right now. Not a demo — a real working product residents can open and use.

Get Your City Live →
New Haven, CTnewhaven.mycity311.co
Live
Open →
Dallas, TXdallas.mycity311.co
Live
Open →
Huntsville, ALhuntsville.mycity311.co
Live
Open →
Grand Rapids, MIgrandrapids.mycity311.co
Live
Open →
Durham, NCdurham.mycity311.co
Live
Open →
Raleigh, NCraleigh.mycity311.co
Live
Open →
McKinney, TXmckinney.mycity311.co
Live
Open →
Fort Collins, COfortcollins.mycity311.co
Live
Open →
Chattanooga, TNchattanooga.mycity311.co
Live
Open →
Boise, IDboise.mycity311.co
Live
Open →
Richmond, VArichmond.mycity311.co
Live
Open →
Hamilton, ONhamilton.mycity311.co
Live
Open →
View all 30 live cities →
How We Compare

Phone and email aren't free. They just hide the cost.

Stack MyCity311 against what your city is currently using. The differences in setup time and cost alone should end the conversation.

Capability MyCity311 Phone / Email SeeClickFix CivicPlus / Accela
Time to deploy 24 hours Immediate 3–4 months 6–18 months
Year-one cost From $3,000 Staff time only $24K–$180K $150K–$500K+
IT team required ✓ None required ✓ None ✗ Required ✗ Full project
Mobile-first app ✓ Consumer-grade ✗ ~ Responsive only ✗ Desktop-first
Auto-routing to departments ✓ Automatic ✗ Manual ✓ ✓
Resident status notifications ✓ Automatic ✗ ✓ ✓
Full white-label branding ✓ 100% your brand N/A ✗ SCF branded ✓
Month-to-month contract ✓ No lock-in N/A ✗ Annual ✗ Multi-year
Easy Adoption

Live in 24 hours — not 6 months.

Cities expect painful rollouts. Long procurement cycles. IT bottlenecks. Vendor lock-in. MyCity311 breaks every one of those assumptions. No RFP. No IT project. No consultant. Three steps, one day.

1

Sign and send your assets

City logo, brand colors, preferred service categories. Takes 15 minutes on your end.

2

We configure your platform

Your branded resident app and admin portal, fully configured. Zero involvement from your IT team.

3

You go live

Share a link on your city website or social channels. Residents submit. Staff logs in and resolves.

⏱ Total setup time: under 24 hours
✓ No IT team needed
✓ No complex integrations
✓ No long-term contract
✓ No training required
✓ Cancel anytime
✓ Support included
Built for Real Government Operations

This isn't experimental. It's obvious.

MyCity311 was purpose-built for municipal workflows — not adapted from a generic ticketing tool. It works out of the box because it was designed around how cities actually operate, not how a software team imagined they should.

Workflow

Designed to match how cities already work

Multi-department routing, category-based assignment, and status workflows built around real government service delivery — not an abstraction of it. No configuration required to match your operations.

Adoption

No training. No onboarding. No ramp-up.

Staff figure it out in minutes. Residents need no instructions. No data migration. No legacy system dependencies. No consultant required. The correct action is always the obvious action — it works because it's simple by design, not despite it.

Early Access

Be one of the first cities to partner with us

We're onboarding cities now. Early partners get direct input into the roadmap, priority support, and the chance to define what modern 311 looks like — before it becomes the standard.

Pricing

Everything included. No feature tiers.

Every city gets the full platform. Price scales with population — not with a paywall.

What's included with every plan
⚡
Live in 24 hoursWe handle all setup. No IT department needed.
🎨
Fully branded + custom domainYour city's logo, colors, and subdomain.
📍
GPS + photo + ticket trackingSubmit and track any report in under 60 seconds.
🔀
Multi-department auto-routingReports go directly to the right team, automatically.
📊
Analytics + admin dashboardResolution rates, volume trends, CSV export.
📧
Automated resident notificationsStatus updates sent at every stage, automatically.
🗺️
Live complaint heatmapSee where issues concentrate before they escalate.
🔓
No long-term contractMonth-to-month. Cancel anytime. No penalties.
Most Common
City / Town
$250
per month
Under 500,000 residents
Book a Demo
Large City
$500
per month
500,000+ residents
Book a Demo

Enterprise 311 platforms average $250,000+ in year-one costs. MyCity311 costs $3,000 per year.

See it working for your city in 15 minutes.

No sales deck. No generic demo. We'll walk through a live build configured for your city's actual workflows — and answer every question your IT and finance teams will ask.

Get a Walkthrough for Your City
We'll reach out same day to schedule your walkthrough.